We want you to be thrilled with every item you receive, but we understand that there are occasions you may want to return an item. If you aren’t totally satisfied with your purchase, you can return it to us in its original condition within 14 days for a full refund, excluding original delivery fees.

Online and Telephone Returns

If you’d like to return an unwanted item ordered online or over the phone please contact our customer services team on 01629 580239 or email discuss returning items. If an arrangement to return has been agreed please send them to:

Bow Boutique Ltd, 8 Causeway Lane, Matlock, Derbyshire. DE4 3AR.

You are responsible for covering the cost of returning items to us. We are happy to arrange a collection for unwanted items at a charge based on the product/products in question. To organise this, please contact our customer services team on 01629 580239.

Please take care to keep all packaging until you are happy with the product as we can only accept returns with original packaging. You can download another returns form by clicking below:

In Store Returns

If you are unhappy with your purchase we are happy to offer an exchange or credit note of the price paid with proof of purchase. Should proof of purchase not be present, we maintain the right to refuse the return, or, at the shop staff’s discretion, offer an exchange or credit for the current sale value. We only offer a refund in store for the return of products that are found to be faulty.

Faulty Items

If you believe your item is faulty, please contact our customer services team straight away on 01629 580239 or email They will be able to advise you on the next steps and will help to organise a return or a replacement.

Please DO NOT attempt to assemble or fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our customer services team first.

If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost

Returning Furniture Items 

If you no longer want the furniture item, 20% of the product price will be kept by Bow Boutique to cover re-stocking costs.

If you wish to return you order, you must contact our customer services team on 01629 580239 or within 14 days of delivery. A return collection will then be made at a cost to you.

All items must be returned in a saleable condition and in original packaging, otherwise Bow Boutique will be unable to issue a refund.

Please ensure you measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as your furniture may need to be manoeuvred through these spaces. 


We are able to offer an exchange for an alternative item, providing there is available stock. Please be advised that you are responsible for the returns postage cost. Contact our customer care team on 01629 580239 for further information..